FAQ
How long does shipping take?
Netherlands: 1–3 business days. Europe: 3–7 business days. International: 5–12 business days.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link.
Do you offer free shipping?
Yes, we offer free shipping on qualifying orders depending on your region.
Can I return my order?
Yes, you can request a return within 14 days of delivery if the item meets our return conditions.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Can I cancel my order?
Orders can only be cancelled before they are processed. Once shipped, cancellation is not possible.
What if I receive a damaged item?
Please contact us within 48 hours with photos so we can resolve the issue.
Do you ship internationally?
Yes, Marbella Noir ships worldwide.
Will I have to pay customs fees?
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How can I contact support?
You can reach us at support@marbellanoir.com. We aim to respond within 24 hours.